We ship your orders via DPD or by specialized carrier for bulky shipments.
The average shipping time is 4 to 5 business days within France.
For international deliveries, this timeframe may be extended by a few additional days.

As soon as your order is shipped from our logistics warehouse, you will receive a delivery note by email with a tracking link.
Simply click on this link to access the real-time tracking of your parcel.

For deliveries within France, shipping is free for orders over €500 (excluding VAT).
For international deliveries, please contact your sales representative directly to obtain an accurate shipping estimate, as costs vary depending on the weight and volume of your package or pallet.

You can change your delivery address directly from your customer account.

Yes, you can provide a billing address that is different from your delivery address without any issue.

If you still haven’t received your order, first check its status using the tracking link.
If the order is still marked as "in transit" or shows as "delivered" but you haven’t received it, please contact your sales representative immediately to resolve the issue as quickly as possible.

If your package arrives damaged, immediately make detailed notes of the damage with the carrier and promptly inform your sales representative.
We strongly recommend taking photos of the package and its contents, as these may be useful in case of a claim.